New Webinar: "Tools for Tense Situations: Reducing Conflicts With Patrons (2023 Update)"
The Learning Revolution Has Begun
JULY 17, 2023
Tools for Tense Situations: Reducing Conflicts With Patrons [2023 UPDATED VERSION] Part of the Library 2.0 Libraries and library staff report much of the same: patrons who hate being told what to do and who feel entitled to disagree, often at the top of their voices. This is an updated version of this webinar for 2023.
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