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8 Secrets To Providing Amazing EdTech Customer Service | By @JeffBradbury | @SamPatue

TeacherCast

When I am buying a robot, or signing up for a subscription app, I want to know that company will be available when I need help. (Yes, Our robots passed each other in the mail and Sphero made sure I had robots for the last week of school. Be engaged in the education community. Be accessible. Deliver on Promises.

EdTech 68
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8 Secrets To Providing Amazing EdTech Customer Service that Directly Affects Students and Classrooms

My Paperless Classroom

When I am buying a robot, or signing up for a subscription app, I want to know that company will be available when I need help. (Yes, When I needed to get my robots services for a battery that wasn't charging, I emailed support@sphero.com, explained my situation and they mailed my replacement robots the same day I made the service call.

EdTech 40
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Building STEM and Movement Skills Outside of School

edWeb.net

My Robotics Friend is a programming tool that invites learners to design algorithms to show a peer (a “robot”) how to stack cups in different patterns. Robots” respond to the algorithm defined by their peers. She has a master’s degree in educational technology and instructional design from the University of Florida.

STEM 55
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Coming This Summer: Powerful, Peer-Led Professional Development That Won’t Bore

Edsurge

Perhaps it’s no surprise that the model has gained traction among educators in recent years. Technology and new theories of learning have led to groundbreaking shifts in how we define and support great teaching, with educators themselves leading the charge. And the opportunities for educators don’t stop there.

Edcamps 97
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My #ISTE17 Takeaways

Tech Helpful

Snapping, Gramming, and Scoping Your Way to Engagement- Shaelynn, Steven, and myself Educators Steven Anderson (@web20classroom) and Shaelynn Farnsworth (@shfarnsworth) created an interactive learning opportunity that challenged me in how to reach students, teachers, families, and constituencies with the use of social media.

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How One Teacher Let Go of Control To Focus On Student-Centered Approaches

MindShift

She shared her findings at a recent EdCamp gathering in New Jersey. When Riley introduced programmable robots to the students, for example, each work group sought to develop a different robot capability. Holding myself accountable. Presenting a session at @EdcampNJ. letsdothis pic.twitter.com/IxTkY5FYQC. They blow my mind.”.

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Why Forward Movement Matters

Kyle Pace

We go to edcamps, conferences, webinars, etc. “Yeah but Mr. ‘teacher down the hall’ is having his students using Hangouts, coding, and robotics.” If you think about the staggering amount of edtech services out there, coupled with the numerous types of devices, it can feel pretty overwhelming to most people.

Edcamps 40