As we approach the end of 2023, we’re excited to pull back the curtain and share some of the incredible updates we’ve made to our micro-credential platform.
While much of our work happens behind the scenes, focused on refining processes that may not always take the spotlight, every improvement is aimed at enhancing the learning experience for our vast community of more than 38,000 learners.
These enhancements, though subtle in their implementation, are the backbone of our commitment to continuous improvement and ensuring our platform remains a robust and seamless environment for all. Let’s delve into the impactful changes that have shaped the year and set the stage for an even more promising 2024.
In June, we launched three new assessment features on our micro-credential platform. All of them came from our user community to streamline and enrich the assessment process with the ever-increasing micro-credential adoption and submissions.
Assigning multiple selected submissions to the same assessor
Leaving private comments from the assessor to the issuer.
Leaving private comments from the assessor to the issuer.
In July, we introduced Zendesk as our unified customer service platform. Accessible through the Help Center, users can find self-service content and seek agent support if needed, without having to talk to different representatives. This platform ensures a seamless and centralized support experience for all Digital Promise product users, offering automated and targeted ticketing responses to address users’ needs effectively.
Also in July, our yearly spring link cleaning project reinforced our commitment to accessibility. Working closely with issuers, we ensured that all micro-credential research and resources were open and accessible, with at least 80 percent being free and not behind a paywall. The web is a live “place” and links go down relatively frequently; while we strive to maintain the health of the platform and replace broken links as soon as we can, this annual spring cleaning elevates this ecosystem-wide initiative to ensure learners have access to high-quality, open, research whenever they need it.
In November, we refreshed our learner, issuer, and assessor walkthroughs to incorporate step-by-step instructions for the newly launched features. Additionally, we added common Q&As based on customer service experiences, empowering users to find answers independently.
As we reflect on the past year, we want to express gratitude for the trust and support of our users. In our commitment to serving an expanding user base, we will continue to prioritize community feedback, innovate based on user needs, and provide ongoing support to ensure an equitable, fulfilling, and meaningful experience on our micro-credential platform.
Explore the updated micro-credentials platform today. If you have suggestions, please reach out via our Help Desk. Your voice is crucial in our collective effort to enhance our platform.
