CHARLOTTE, N.C. — Starting at about 3 p.m. every day, buses line the driveway of this afterschool program for immigrant and refugee children in Charlotte. Kids, who range from kindergarten through eighth grade, hop off the bus and stream into the building. Inside, they get a meal and a chance to relax before starting activities aimed at improving their English.
Enrollment in the program, ourBRIDGE for Kids, has bloomed over the last few years, from 35 students when it opened in 2014 to about 230 children in 2023, with more on waitlists. More than half the children speak Spanish, but it’s common to hear conversations in Dari, Pashto, Russian and other languages spoken in the hallways, too.
To attend ourBRIDGE for Kids, students need to meet one simple requirement — they must attend classes during the regular school day before arriving. But in 2020, when a growing number of children stopped showing up for schooltime classes during the pandemic, ourBRIDGE decided to expand its focus.
In addition to running its afterschool program, staffers and volunteers started working with families to address the issues that prevented kids from logging into class online or showing up to school buildings. The school district noticed the impact: While other students in Charlotte were becoming chronically absent, children in ourBRIDGE were staying connected to school.
“We realized before trying to address why your child isn’t going to school, we needed to ask, ‘What’s worrying you right now?’ That question really opened up all the reasons why going to school was not the first priority for many families: housing insecurity, food insecurity, job loss,” said Sil Ganzó, the program’s founder and executive director, who emigrated from Argentina two decades ago.
Before 2020, the school attendance rate for English language learners across the country was high. In many schools, these students were more likely to show up to class than other groups.
But that changed when schools shut their doors and classes went virtual.
The number of students who are chronically absent — generally defined as missing 18 or more days in a school year — has swelled since the pandemic, and the problem is even more alarming among English language learners.
In California, only 10 percent of English learners were chronically absent in 2019. By 2022, the rate had more than tripled to 34 percent. Other states reported similar trends: Forty percent of English learners in Colorado were chronically absent last year, 10 percentage points higher than the rate for the overall student population.
The problems are similar in Charlotte, a community with a fast-growing immigrant population and the largest share of English learners in North Carolina by a wide margin. Since before the pandemic, the rate of chronically absent English language learners more than doubled, from 16 percent in 2019 to 36 percent in 2022.
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Those numbers improved slightly in 2023, but nearly 1 in 3 English learner students are still chronically absent from school, while the overall rate of absenteeism for students is down to 1 in 4.
Overall, many students are chronically absent now for the same reasons they were before the pandemic, such as illness, disengagement from school or unreliable housing and transportation, said Joshua Childs, an assistant professor at the University of Texas, Austin, who studies chronic absenteeism. But the pandemic intensified these problems.
“It increased existing inequities around students attending schools,” Childs said. “Our schooling system wasn’t adequately prepared for what a different model, or a disruption, in schooling would look like.”
That lack of preparation was even more evident in instruction for English language learners. Nationwide, schools struggled to provide a remote curriculum in other languages, and translation services faltered under the weight of virtual learning. And teachers had trouble explaining the logistics of remote learning through translators, a report from the Office of Civil Rights detailed.
One study out of Virginia found schools were also struggling to keep track of English learners during this time. And a report from a federal watchdog agency on the challenges English learners faced offered, as an example, a district that mailed a workbook home to students in English and Spanish, intending to help Spanish-speakers access the online learning curriculum. However, the effort did nothing to help students who spoke any of the other 90 languages used in the district.
In the midst of these challenges, ourBRIDGE for Kids found that it could fill some of those gaps.
The afterschool program, which Ganzó started in 2014, now has more than three dozen employees and over 100 volunteers. The center rents its main campus from a Methodist retirement community for $1 and operates an additional program out of an elementary school.
Within the last couple of years, the group has hired a few employees to lead its new family services program.
“We realized we needed to help the families address those and provide some stability so that the kids can actually go to school,” Ganzó said. When parents lost their jobs, volunteers helped connect them to resources, delivered groceries to students’ homes and acted as a call center when families needed help navigating the online learning system.
Because of its success, the Charlotte school district hired ourBRIDGE to help track down English language learners who haven’t been showing up to school. Charlotte uses a small portion of its ESSER funds to help pay for the services, but the overwhelming majority of ourBRIDGE’s funding comes from donations and grants. The services it provides to families and students are free.
The district contacted ourBRIDGE when staff noticed the positive effect the group had on students and their families, said Nadja Trez, director of learning and language acquisition in Charlotte-Mecklenburg Schools.
“I took the initiative to reach out and say, ‘I need your help,’” said Trez, who also partners with the nonprofit Latin American Coalition for similar services.
The district’s English learner population has grown significantly in the past year, from 27,405 students to 30,151. And for the first time in years, the make-up of student languages is changing. In prior years, the top spoken languages in Charlotte schools were Spanish and Vietnamese, Trez said. Now, schools are welcoming a large proportion of Russian speakers, refugees fleeing the war in Ukraine. Overall, students in the district speak 194 different languages.
But it’s hard for schools to track down families in every community, and families often have needs that go beyond the scope of what a school can offer.
“Many of our multilingual students, especially at the high school level, have circumstances outside of their control,” Trez said.
When ourBRIDGE reached out to one family whose student hadn’t been attending class, the group learned the absences were due to a combination of setbacks: both parents were laid off from work, their youngest child recently had a medical emergency that required surgery, and the owners of the apartment they lived in were filing to evict them. The afterschool program connected the family with an organization that provides crisis emergency funding for low-income families and attended court hearings with them to help translate. The family was able to raise the money they needed and stay in their home.
Another absent student ourBRIDGE was able to locate had a chronic illness, and the family didn’t know how to submit a medical excuse on the online portal.
“The biggest part of what we do is say, ‘You have to speak up about things,’” said Yeferline Gomez, a family support manager who works at ourBRIDGE. “It’s your right to know these things. It’s your right to ask questions, and it’s your right to have things translated in a way that you understand.”
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Charlotte-Mecklenburg Schools has its own teams to knock on doors and try to find students who have been missing from class for long periods of time. But it can be difficult for schools to gain trust with families who speak another language and are new to the country, said Brian Harris, a social worker with Charlotte-Mecklenburg Schools who speaks Spanish.
“When I show up to the door, I represent something to the Latino population that is not always good — I’m a tall white guy. I look like immigration or police, and I sound like it,” Harris said. “Once you gain their trust, you have it. You’re in, it’s like you’re family. And you can go knock on their door and they’ll answer. But it takes a while to get there.”
Part of the reason ourBRIDGE has been successful is a simple change the program made a few years ago — it doesn’t communicate with families through translators. Instead, it hires staff and volunteers who are immigrants themselves and speak the same languages. When a new student arrives who speaks a language the current staff do not, the program makes an effort to hire someone who can talk to them.
“It was day and night. Because parents have a trusting relationship with people from the same country and they have shared experiences,” Ganzó said. “They come to the events and we all have a relationship with them, but they know that person that speaks their language is going to be there, and it’s not a different person every time.”
On a Thursday in December, third and fourth grade students sat at half a dozen tarp-covered tables at ourBRIDGE’s main campus, paint up to their elbows: red, green, yellow, and a muddy combination of all three.
Some were talking to each other excitedly in Spanish, others were using their fingers to draw in the paint.
Flags from various countries are strung across the campus’ hall and classroom ceilings, large letters spelling out “diversity” sit in the entryway across from a painting of a woman in a hijab. Teaching English to students who are new to the country is just one goal of ourBRIDGE, another is to make them feel welcome and celebrate their heritage.
“We want them to feel proud of their background and their cultures and their traditions and their language and their accents as they learn English and get used to living in the United States,” Ganzó said.
This story about ourBridge for Kids was produced by The Hechinger Report, a nonprofit, independent news organization focused on inequality and innovation in education. Sign up for the Hechinger newsletter.
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