We've posted a new blog post from Dr. Steve Albrecht in our "Library Service, Safety, & Security" section of Library 2.0:
"Solving Conflicts Between Library Employees: A Tool For Getting Along When No One Wants to Get Along"
As a longtime HR trainer (uh, that would be me) once said in a daylong team-building training program, “When it comes to your bosses or your co-workers, you don’t have to love everyone you work with. You don’t have to like everyone you work with. We aren’t asking you to socialize after work with anyone you work with. We are asking you to get along, to tolerate each other, in the time and space we provide here. Our customers expect it, our organizational leaders expect it, and you should expect and demonstrate cooperative, supportive treatment by and from each other."
This is, of course, easy to say and hard to do. For many reasons, personalities collide in the workplace and people can grow to despise each other. In my experience, this most often occurs in two distinct ways. It can start from the get-go, where two employees take an instant dislike to each other on Day One and it never gets any better. Or, more likely and more common, it builds and builds over time, as each employee shows various eccentricities, quirks, and work or personal habits that irritate the other to the point of frustration.
Other recent blog posts are available here, including: "Is There Hidden Bias at Your Library?," "The Hidden Power of the Pages (Our Employees, Not Our Books)," "Forgiveness: How Libraries Can Host Programs on Restorative Practices - An Interview with Azim Khamisa," "Do Your Library Employees Have the “Spirit of Service?,” and "Library Civility: A Code for How We Treat Each Other." Other recent podcasts episodes from Dr. Albrecht include "Spirit of Service," "Library Civility: A Code for How We Treat Each Other," "The Code of Quality Service," and "The Power of Surveys." You can listen directly on the site or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed here. Click here to let us know what topics you'd be particularly interested in having us cover in the Library 2.0 webinars, blog posts, and podcast series.
While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, we also offer a series of paid webinars and recordings with Dr. Albrecht which are available for individual or group viewing. More information is available here.
Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
He has written 24 books on business, security, and leadership topics. He lives with seven dogs, two cats, and three chickens.
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